Tech Transit – Smart Delivery, Simplified
Making certain that every one of the package tracking will function as intended to get the best results.
Project Overview
Tech Transit approached us with a fairly simple issue: their delivery tracking system was generating more support tickets than deliveries and confusing customers. Rebuilding their whole user experience from scratch took us around three months, though some of the days felt longer than others. The end product is something that ordinary people, not just logistics specialists, can understand.
Our Solution
We created an AI chatbot that guides customers through claim submissions step-by-step, reducing errors and speeding up responses.
The Challenge
1 week
Consumers were phoning customer service all the time because they were unable to locate their deliveries. Technical codes that had no meaning for anybody outside the firm were shown by the previous system. Support expenses were rising, and people were getting frustrated.
Our Approach
2 week
First, we saw actual consumers attempting to use the current system. It was truly eye-opening. After that, we revamped everything to use straightforward language and unambiguous status updates that the average person could understand without a guide.
Core Functionality
3 week
Monitoring in real time with updates in clear English. Push alerts that provide you with helpful information. a map view that displays the path taken by your product. It was simple, but it had to function flawlessly each and every time.
Results Achieved
4 week
In the first month, the number of support tickets decreased by 60%. Scores for customer satisfaction increased dramatically. The customer was quite pleased with how things went, which is not typically the case with these kinds of assignments.
Technical Implementation
For the mobile side, we used React Native, and all of the API requests were handled by a Node.js backend. Connecting to their current logistics system without causing any damage was the true challenge. It required some of the inventive database work, but everything worked out.
User Experience Design
We did not anticipate how messy the design process would be. Before we found out a wireframe that worked, we probably went through five different iterations. We made sure everything functioned well on phones because that is what people actually use, and the UI is clean with large status updates.
Client Feedback
Sarah Mitchell,
Claims Manager
To be honest, this team was one of the best developers we have ever worked with. Rather than just developing what they felt was great, they genuinely paid attention to what we required. Our clients are thrilled with the new monitoring system, and our support staff can now devote more time to solving actual problems rather than spending their days deciphering complicated status codes.
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Over the years, we have developed numerous mobile applications. We learned something new about what users genuinely desire from each of them.
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Want To Build Something Like This Together?
Do you have a project that requires this type of thought? To see what we can create,
we would be delighted to hear about it.
